“By following the launches and updates of social media platforms, merchants can discover new ways to reach customers and prospects.
Here is a list of recent updates from social media platforms. There are tools for interactive video, customer service, analytics, artificial intelligence, visual search, and shoppable images.
Google has revamped its My Business app. It now features a new “customers” tab for businesses to see followers, reviews, and messages in one place. A new “for you” tab displays posts from businesses a user follows. Users can also use the message button on Google Maps and Google Search to reach out directly to businesses, which in turn can respond directly via the app.”