“Watson has helped Regions answer over 1.5 million customer calls and 1.4 million banker questions
Data suggest that it only takes two bad experiences with customers for 62% of banking consumers to switch services.
Regions Bank is using Watson, IBM’s product, in its contact centers focused on customer services in order to provide answers faster through AI-powered search. The service is expanding, but IBM stated that Regions already had 700 of their professionals that were relying on Watson already.
‘The use of artificial intelligence among banks continues to rise, helping financial institutions make better use of vast amounts of data, analyze patterns, evaluate risks and improve customer service…’said Beth Smith, General Manager, IBM Watson AI.”