The Unsinkable Cathy Bessant – American Banker

  • “Bank of America’s chief operations and technology officer is taking on her biggest challenge yet: ensuring AI is used responsibly.
  • “It was, ‘Send Cathy,’ ” says Bessant, who ranks as the No. 1 Most Powerful Women in Banking for 2019, her third year in a row atop the list. “I like being known for fixing things.”
  • A few years ago, Bessant, who oversees a $14 billion annual budget, was thinking about artificial intelligence software
  • She started an internal “university,” where the 95,000 people in her group can take online courses and learn how to code, how to design bots, and other skills.”

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