- “Digital banking paves the way for greater service continuity, making it easier for banks to capture and analyse data (with consumers’ permission), reduce repetition of information collection, and deliver more of what customers want.
- Although almost two-thirds of respondents claim their organisations are committed to innovation, and more than half (58 per cent) believe that firms which use AI in creative ways make for more attractive employers. 58 per cent say their employers lack the latest AI talent and expertise.
- 68 per cent of respondents say their organisation is already using AI for content search or is in discussion to do so, and 67 per cent say the same for automating backend processes”
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