Cyber Monday online sales hit a record $11.3B, driven by demand, not just inflation, says Adobe

  • “Cyber Monday pulled in $11.3 billion in sales online according to figures from Adobe Analytics, which tracks seasonal e-commerce activity. This is 5.8% more than consumers spent on the same day last year
  • Thanksgiving saw $5.29 billion in sales and Black Friday had $9.12 billion in sales — both also up on earlier forecasts. The weekend between had $9.55 billion in sales.
  • At the peak, people were spending $12.8 million per minute on Monday
  • In other trends, buy-now-pay-later transactions (BNPL) continued to be a force in how purchases are being made…Overall Cyber Week BNPL orders were up 85% over last week, with revenues up 88%.
  • Mobile also continues to account for a big proportion of buying, although Cyber Monday’s 43% of all online sales when people are back at their desks was definitely down from the 55% of purchases on Thanksgiving.”

Read full article at

U.S. Black Friday online sales hit record $9 bln despite high inflation- Adobe Analytics

  • “U.S. shoppers spent a record $9.12 billion online this Black Friday
  • Online spending rose 2.3% on Black Friday
  • Americans turned to smartphones to make their holiday purchases, with data from Adobe showing mobile shopping represented 48% of all Black Friday digital sales.”

What an AI-powered World Cup obscures

“FIFA is touting an AI-powered decision-making system that will use sensors in the actual soccer ball to help determine calls. A vast network of facial recognition-enabled cameras will track the crowd, with technology in the same family as that deployed by the controversial firm Clearview AI. AI-powered sensors in the stadiums will even help control the climate.”

STORE OF THE FUTURE Inside the ‘futuristic’ Walmart – see if the new high-tech features are expected at your store

  • “The revamping of the traditional superstore comes as ever-day shopping habits have continued to lean heavily in favor of e-commerce and online shopping.
  • Shoppers can expect to find new dynamic displays of items with digital touchpoints as well as QR codes to find more information or options for the merchandise.
  • Walmart Plus is a monthly or annually paid subscription to the superstore to get access to free shipping and delivery, gas savings, rewards, video streaming with Paramount+, and limited time offers such as Spotify deals.”

Digging Into KeyBank’s Conversational AI Strategy

“In the first month after the AI initiative went live, Kontul reports there were nearly 3,000 daily sessions with MyKey, for a total of 250,000 interactions. The digital assistant is also reducing cost to serve by solving customer problems within the app rather than using other channels with an 84% ‘containment rate’ so far.”