- “A 5% increase in customer retention produces more than a 25% increase in profit, according to research done by Frederick Reichheld of Bain & Company.
- A JD Power & Associates report found that new members should receive five to seven communications from their financial institution in the first 90 days.”
https://linkmktg.cutimes.com/view/6070577a31ab82185be7babcef5hl.ppl/cfe88270