“AI chatbots have become a current concern for backlash on how customers evaluate businesses currently. According to a survey conducted by SurveyMonkey, 79% of customers stated they would prefer interacting with a human versus a chatbot. The fact that 79% of customers stated they would prefer a human indicates that this trend raises questions about how…
Claude now connects to more everyday apps like Instacart, Spotify and Uber — here’s what you can do now
“Anthropic is making a bold play to turn Claude into more than a chatbot. In a new update, the company announced a wave of “everyday life” connectors that let Claude plug directly into services like Spotify, Uber, Instacart, TurboTax and Booking.com. That means instead of just answering questions, Claude could help you order groceries, book a…
A robot is beating human pros at table tennis. Its maker calls it a milestone for machines
“Sony says it is the ‘first time a robot has achieved human, expert-level play in a commonly played competitive sport in the physical world — a longstanding milestone for AI and robotics research.’…The past year has marked a ‘kind of ChatGPT moment for robotics,’ Spranger said, with new, AI-driven approaches to teach robots about their…
Bank of America goes all in on controversial tech
“Bank of America is leading the way on AI use at banks. The bank revealed in 2025 that more than 90% of its employees use AI, American Banker reported. It has a $13.5 billion technology budget, which includes at least $4 bilion for new initiatives like AI, according to Fortune. The bank even has a client-facing AI…
The AI Playbook for Meeting Modern Banking Expectations
“Loyalty that was once built on branch proximity is now increasingly earned through personalized digital banking. Recent data reflects this shift: Read more >>