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How Financial Institutions Must Update Data Strategies for the Next Wave of AI
“In a 2025 consumer study by MX, 55% of U.S. consumers said they would give their financial provider access to more of their data if it resulted in a better experience, up from 46% in May 2024. Forty-one percent of respondents said they have used digital tools to bring different financial accounts into one view —…
Banking and AI: When the tech starts doing the work, not just assisting it
“At first, the biggest impact was in cost. Then it moved quickly into risk, which is one of the hardest areas to open up to innovation, for obvious reasons. Then marketing and sales. And now we might be at the edge of a totally new paradigm: not an app, but a conversation. Conversational banking might…
Fifth Third Launches AI-Powered Interface in Mobile App
“The new capability helps customers navigate Fifth Third’s mobile app more intuitively. Rather than scrolling through menus, customers can simply type what they need—such as ‘replace card,’ ‘find ATM,’ ‘transfer funds,’ or ‘closest branch’—and be guided directly to the most relevant experience, whether that is a simple mobile screen for task completion, an AI-powered chatbot,…
How AI-First Banks Are Rewriting the Rules of Retail Banking
“Always-on Personal Relationship Manager for Every Customer: A personalized engine is leveraged to ensure every customer interaction is proactive and contextualized. It captures every trigger event, uses customer context, targets customers with a high propensity for a specific action (such as cross-selling), engages them, and executes action on their behalf with consent. Retail banks have achieved…