“Three important reasons why 2023 will be the year of the chatbot—or conversational AI, more broadly—include: 1) The need to improve digital service; 2) The need to improve the employee experience; and 3) Banks will experiment with ChatBPT.” https://www.forbes.com/sites/ronshevlin/2023/02/01/thanks-to-chatgpt-2023-is-the-year-of-the-chatbot-in-banking/amp/
European banks struggle with AI, while US banks lead the field, according to a new index
“‘As the real-world application of AI accelerates at astonishing speed, we believe that this transformation is too important — for managers, for investors, for society at large — to be happening in a darkened room. Our Index measures the race to banking AI maturity in a way that brings transparency to the top of the…
Apple Will Put Its Reputation on the Line With New Mixed-Reality Headset
“Internally, Apple has outlined a vision where a headset can eventually be worn all day and everywhere. It would replace the need to tap away on a laptop or even carry a phone. And despite the high price point of Apple’s initial headset — about $3,000 — some within the company believe that the first…
Vendor Spotlight: Finalytics.ai
Vendor: Finalytics.ai Website: https://finalytics.ai Headquarters: San Mateo, CA Articles: Finalytics.ai Releases 2023 Report on Digital Experience at Top 100 Credit Unions Finalytics.ai helps Visions Federal Credit Union “humanise” digital experiences Clients: “Our partnership with Finalytics.ai helps us drive a thoughtful and relevant experience in our digital channels allowing us to hyper-personalize the right message, for…
Top 5 use cases for Chatbots in financial services
Chatbots, also known as virtual assistants, are becoming increasingly popular in the financial services industry. These AI-powered systems can provide customers with quick and accurate answers to their questions, 24/7, improving the overall customer experience and reducing the workload on human customer service representatives. Here are the top 5 use cases for chatbots in financial…