“The goal is a radically different model of banking, characterized by highly personalized customer engagement, hyper-responsive product management, and structurally transformed operations. The performance profile could be dramatically different from today’s banking model, aspiring to 10 times greater productivity, 100 times more experimentation throughput, 90% shorter time to market, and a 10-percentage-point improvement in the…
As AI Becomes Money’s New Front Door, Community FIs Risk Becoming Bystanders
“In May 2026, OpenAI launched a dedicated personal-finance experience allowing users to connect bank accounts via Plaid and ask questions grounded in their actual balances. OpenAI reports that more than 200 million people use ChatGPT monthly for budgeting, investing, and planning queries. Search engines like Perplexity have built similar account-linking capabilities, while single-bank tools like…
From Systems of Record to Outcome-Driven AI Banking
“AI agents represent more than a technological advancement – they define a new competitive baseline. Banks that successfully implement this model can benefit from improved efficiency and agility. The outcome is tangible: lower operating costs, better risk management, faster time-to-market and differentiated customer experiences. The shift to AI-first intelligent banking is not incremental, it is…
CT bank names first chief AI officer
“Marc Sylvain, who joined Liberty in 2024 as senior vice president of strategic planning and innovation, will lead the bank’s AI strategy and oversee its newly created AI Center of Excellence, the bank announced Wednesday. The appointment follows Liberty’s launch of the AI Center of Excellence, which is responsible for identifying, governing and implementing AI initiatives…
Visa unveils AI assistant for banking apps
“Visa has taken the wraps off an AI assistant that US banks can embed into their own apps to provide cardholders with financial insights…consumers view banks as the most trusted institutions to safeguard personal data and 85% say they are willing to share even more data with their provider if there is a clear AI…