“Sean Burgess, Senior Vice President and General Manager for Claims, USAA: In order to digitally transform the insurance claims process, we’ve joined up with the Google Cloud team and have developed machine learning models that nearly instantly predict vehicle damage from digital images, allowing for faster and more cost-efficient estimates.”
“According to eMarketer, retail eCommerce sales in China will increase from $1.52 trillion in 2018 to $4.10 trillion by 2023. Therefore, it is entirely likely that JD.com will continue to witness 20% plus top-line growth in the next 3-5 years.
Drone deliveries will enable eCommerce to reach relatively remote areas. Approximately 577 million people still live in rural China and this presents a big opportunity for JD.”
“Q: So what’s next for you that you can tell us about?
A: There’s a lot of interesting stuff in the pipeline. I can not disclose it now, but I’ll give you a hint which is—this is a public fact—a recent acquisition of Eloquent Labs, which is a spin-off of Stanford devoted to cutting-edge conversational AI. We do think that that’s an area where we can come up with some really interesting products.”
“In 2019, smart companies started investing in bot technology because it was clear that despite reservations, consumers were slowly coming around, and having the infrastructure in place now would help businesses prepare for the next step in customer service technology.”