Disrupting the disruptors: How AI and voice recognition can transform the customer experience
“Artificial Intelligence and natural language Machine Learning (ML) are on the verge of transforming the fabric of voice-driven customer experience through pioneering speech recognition technology.
Leading voice technologies, in essence, will enable businesses to automatically identify, understand and service their clients. It will help them improve the customer experience and reduce costs. FinTech companies have helped shape the future of banking, now they must embrace the future of customer communication.”
“Fintech AI Platform Senso.ai Raises $1.5M CAD in Seed Funding
Senso.ai brings next generation artificial intelligence to the financial services industry
Senso.ai provides financial institutions with a cloud-based infrastructure to generate predictive insights about consumer portfolios which continuously improve over time. Their technology is being leveraged by financial institutions across the Canadian market, including RBC.”
Let me begin by acknowledging that I’m a full-fledged data geek. With that in mind, these are my favorite articles. Forbes has just published a consolidated list of 50 Retail/CX stats. Plus, the data is from top-tier sources. This is literally gold when it comes to developing a business case for capital funding.
Check out the Forbes site for the full list, but here are a few of my favorites:
“In 2018, 51% of e-commerce brands offered same-day delivery, up from 16% in 2017. Experts predict that within the next two years, 65% of retailers will offer same-day delivery. – BRP Consulting
87% of consumers begin their shopping journey with digital, a jump from 71% in 2017. – Salesforce
48% of shoppers have left a brand’s website and made a purchase from a competitor because of a poorly personalized experience. – Marketing Dive
87% of customers will abandon their online carts if the checkout process is too difficult. – PRWeb
82% of consumers consult their phones while they’re in a store deciding what product to buy. One in 10 of those people end up buying a different product than they had planned. – Think With Google
By 2020, more than 40% of data analytics projects will relate to customer experience. – Gartner”
Clinc and Isbank are revolutionizing Turkish banking with the creation of Maxi, a personal financial assistant that is currently being used by 6 million Turkish-speaking, mobile banking customers, today.
Sunil Rao, Global Head of Consumer Goods, Salesforce
Three ways consumer goods leaders are investing in the future
“Amazon’s reach has swept the industry: 68% of CG leaders think that consumers are more loyal to Amazon’s Marketplace than individual brands.
Retailers and brands are losing the battle for replenishment: Shoppers are choosing online marketplaces 47% for repeat purchases, ahead of retailers (34%) and brands themselves (20%).
Powerful private-label brands from the likes of Tesco, Hema, Costco, Amazon, and Walmart are soaring to new heights: In 2018, Costco’s Kirkland brand earned nearly $40 billion — an 11% increase from 2017 (and more sales than Campbell Soup, Kellogg’s, and Hershey combined).”
“Planned mobile improvements in 2019 include using Groupon’s proprietary data, machine learning and AI to improve discovery, relevance and service on the platform. Mobile is also a key enabler of Groupon’s booking and voucherless initiatives that make it easier for people to use their Groupons.”