Last week a friend and colleague asked me, “what are 3 things everyone should know about Ai as we wrap up 2025?” So, I decided consult Ai and the summary is really good. 1. AI is no longer “just a tool” — it’s becoming a collaborator In 2025, AI crossed from helping to working alongside…
Month: December 2025
AI Fatigue Is Feeding Banking Customers’ Appetite for Human Connections
“The most sophisticated community bank strategy uses technology to identify opportunities while humans deliver the insight. Dedor describes Premier America’s approach: ‘Our goal is to use the data we have with technology on top of it to surface opportunities that are real, relevant in real time, and then put that in the hands of the…
BBVA and OpenAI Seal a Strategic Alliance to Redefine Banking with Artificial Intelligence
“‘We were pioneers in the digital and mobile transformation, and we are now entering the AI era with even greater ambition. Our alliance with OpenAI accelerates the native integration of artificial intelligence across the bank to create a smarter, more proactive, and completely personalized banking experience, anticipating the needs of every client,’ remarked Carlos Torres Vila,…
Here’s JPMorgan Chase’s blueprint to become the world’s first fully AI-powered megabank
“The end state for JPMorgan, as envisioned by Waldron, is a future in which AI is woven into the fabric of the company: ‘Every employee will have their own personalized AI assistant; every process is powered by AI agents, and every client experience has an AI concierge,’ he said.” Read more >>
Digital Made Banking Fast and Easy. AI Will Finally Deliver Intelligent Banking
“The real opportunity is delight. AI has the potential to help customers and members feel understood, supported, and guided in a way smaller institutions have always excelled at — but could never fully scale. For the first time, intelligence may actually enable the rest of the industry to differentiate their experience and compete directly with…