“Our goal with this collaboration was demonstrating the value of artificial intelligence is simply too great for financial institutions to turn away from,” said Bill Schwaab, VP of North America for boost.ai. “In light of the hyper-acceleration of self-service, filling critical customer care gaps requires we reconstruct our notions of customer experience and embrace technology…
Month: June 2022
The truth about AI and ROI: Can artificial intelligence really deliver?
“CognitiveScale finds that, although execs know that data quality and deployment are critical success factors for successful app development to drive digital transformation, more than 76% aren’t sure how to get there in their target 12-18 month window. ‘AI has to be accountable to drive business effectiveness – it’s not sufficient to say a ML…
In a digital world, chatbots will link artificial intelligence and human interaction
“Digital banking has shifted interactions from in-person at branches to online, leading banks to re-envision their communication with customers. One widely adopted medium is chatbots. As of early 2020, 13% of banks and credit unions had a chatbot, and another 16% were planning to introduce one in 2021, according to Cornerstone Advisors.” https://www.emarketer.com/content/chatbots-ai-human-based-experience
Snap CEO endorses Elon Musk’s “super app” strategy
“Snap Inc. co-founder and CEO Evan Spiegel on Monday endorsed Elon Musk’s plans to turn Twitter into a ‘super app,’ or an app that provides multiple services in one mobile interface, citing Snapchat’s own ambitions in that arena. While some tech companies build or acquire separate apps for different services across their portfolio, like Meta…
Amazon reveals how it’s using AI to transform the retail experience
“Amazon.com today showcased the multiple ways in which artificial intelligence-based machine learning and computer vision algorithms are being combined with synthetic data to improve key retail automation technologies such as Just Walk Out, Amazon One and Amazon Dash Cart. AI also helps to provide better customer recommendations. For instance, shoppers at Amazon Style, the company’s…