Domino’s Just Delegated Phone Orders to Its Resident Chatbot
Domino’s just officially unveiled a method that could leverage the accuracy you get with technology without forcing people to go full digital if they don’t want to.
Its (his?) name is DOM, and while this chatbot-like being has been accepting orders online since 2014, this is the first time the AI-powered voice-recognition system will also be taking telephone calls.
Meanwhile, Domino’s CEO and President, J. Patrick Doyle, noted (in the same press release) that the company’s goal is to “one day be 100% digital.”
Currently, 65 percent of its U.S. sales are digital, and Domino’s is continually testing new concepts and ideas
Since the bank introduced what it calls ‘proactive insights’ to the artificial intelligence-driven virtual assistant late last year, it has added thousands of users willing to take advantage of its automated advice on day-to-day finances.l
“The benefits of having an augmented reality view and one-touch purchase transaction without having to leave the native messaging application makes the eCommerce interaction super simple and seamless for consumers and changes the retail landscape forever,” comments Scott Starr , LivePerson AVP Retail. “Conversational Commerce leverages humans, artificial intelligence and now AR to deliver more personalized shopping experiences for consumers in the messaging channels they use each day.”
NexTech has built its AR and AI eCommerce platform as an affordable, scalable, customizable, and most importantly, easy solution to integrate within an existing web interface, making NexTech one of the leaders in the rapidly growing AR industry, estimated to hit $120 billion by 2022, according to Statista.
Gartner reports 100 million consumers will shop in augmented reality online and in-store by 2020. NexTech is building out its AR and AI eCommerce offerings, which include using AI to create a guided and knowledgeable curator that can be programmed to be used for eCommerce, retail and education.”
“Emirates NBD, a leading bank in the Middle East, is collaborating with AWS to create a culture of innovation within the bank and is using AWS machine learning (ML) services to build a personalized retail customer banking experience.
Emirates NBD will also utilize AWS data analytics, Internet of Things (IoT), Natural Language Processing (NLP), and other advanced technologies as part of its ongoing efforts to better engage with customers and simplify banking.
With AWS, Emirates NBD will take further advantage of AWS artificial intelligence and machine learning services including Amazon SageMaker, a fully managed machine learning service
To create a more rewarding and customer-centric banking experience, Emirates NBD is also leveraging Amazon Personalize
“Our vision is to be the Middle East’s most innovative financial services organization and to achieve this we have chosen to work with the world’s most innovative technology company, Amazon Web Services,” said Suvo Sarkar, Senior Executive Vice President and Group Head – Retail Banking & Wealth Management at Emirates NBD.”
“HDFC Bank uses an intelligent AI-enabled bot for improving the efficiency of the credit decision process.
RBL bank is using an AI backed model to identify the optimal loading of ATMs…the bank is being able to load 20-30% less money in the ATMs.
E-commerce player, Pepperfry, is using AI to aid in product discovery for end users.
At Yes Bank, candidates are interviewed by an AI bot on a one-way video platform.
Online pharmacy, Netmeds, uses AI to rate a particular prescription.
Apollo Hospitals is leveraging AI, ML to effectively guide patients and clinicians so that the clinical outcomes are further increased to the highest possible levels and ensuring the best quality and safety.”