“Capital One is now joining the slim ranks of organizations that might be described as “AI first.” It has built up two larger machine learning teams, in its Credit Cards line of business and at the enterprise level, as well as smaller teams in other lines of business. Today, the company is applying AI and machine learning to almost every facet of our business, whether customer-facing, such as enhancing fraud protection, or for internal processes, such as improving call center operations.”
“Reporting to Whiteside will be Walmart’s services and digital acceleration team led by Daniel Eckert, the returns team led by Linne Fulcher, and the media group led by Stef Jay. Open roles under Whiteside include a chief experience and strategy officer, a chief product officer and leader for the customer care team.”
“He also points to the firm’s new personal finance app Mimo, which uses open-banking application programming interfaces, artificial intelligence (AI) and data analytics to create a social feed that helps customers manager their money.
McNamara says NatWest is involved in a range of digital developments, including Mettle, its digital bank for small businesses.
Such is the potential for change that Gartner estimates as many as 80% of traditional banks will go out of business by 2030.”