The Financial Brand and Detail Unleashing Digital Brilliance in Banking

  • “Our goal with this collaboration was demonstrating the value of artificial intelligence is simply too great for financial institutions to turn away from,” said Bill Schwaab, VP of North America for “In light of the hyper-acceleration of self-service, filling critical customer care gaps requires we reconstruct our notions of customer experience and embrace technology that optimizes for ever-shifting expectations.”
  • “As conversational AI and NLP continues to improve, customer representatives across the industry will have the time to upskill and ensure customers can have a completely personalized banking experience. This focus on satisfaction will in turn, strengthen the entire global industry.”

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