The Future Of E-Commerce

“Future of E-commerce Experience

1. The E-commerce Experience will Transcend The Screen.

2. The E-commerce Experience will be More Personalized.

3. The E-commerce Experience will Include a Lot More Relevant Content.

4. The E-commerce Experience will Shift Toward Better Service and Elevate the Shopping Experience.”

AI At JPMorgan Chase—Breadth, Depth And Change

  • “Most large banks in the US are pursuing AI fairly assiduously, but JPMorgan Chase stands out for the depth of its commitment to the technology
  • JPMorgan Chase spends $11 billion a year on technology, and about half of that amount is devoted to research on new and emerging technologies.
  • In 2018 the bank brought in Manuela Veloso, then head of machine learning at Carnegie Mellon, to head the JP Morgan AI Research organization.
  • Also in 2018, Apoorv Saxena was recruited to lead a Silicon Valley-based “AI and Machine Learning Services” organization.
  • Within Chase, there is an AI/ML Council that meets monthly to discuss projects and assess emerging challenges.”

Sandra Nudelman

Chief Data and Analytics Officer of Chase

Web Seminar How banks are winning with AI and automated machine learning

Dec. 03, 2019 | 2 PM ET/11 AM PT

Hosted by American Banker

“Topics include:

  • Some of the highest value uses of AI in every line of business and function in a bank
  • How banks can mitigate the data science talent shortage
  • Case studies describing how leading practitioners are leveraging automated machine learning today
  • Simple rules for spotting high-value use cases within your own organization”

TD Ameritrade Beefs Up Personalization With AI

  • “Vijay Sankaran, chief information officer at TD Ameritrade Holding Corp., is betting that artificial intelligence-powered customer service and personalization will help it stand out from competitors.
  • The Omaha, Neb.-based brokerage firm, which has about 12 million client accounts, is using AI to drive customized experiences for investors. “We want to be more of a Netflix-style or Spotify-style personalization engine for digital investing,”
  • The eight-person team is now working on an AI engine called “voice of the customer analytics,” which builds on AI-based text and voice chatbots the company launched in 2017.
  • In 2021, AI augmentation is expected to generate $2.9 trillion in business value, up from $1.6 trillion this year, according to Gartner.”

TD Ameritrade CIO Vijay Sankaran

Naver and SoftBank to form joint venture

“Once the move is concluded, Z Holdings will effectively run Line, Yahoo Japan, Yahoo Shopping, ZOZO, and Japan Net Bank. The move will secure “Japan and Asia’s largest user base” and create synergy to compete against global platform businesses, the pair said.

Naver and SoftBank will apply artificial intelligence in the future to continue growth in financial technology through the integration, they said.

Chat app Line boasts 82 million users worldwide and Yahoo Japan 50 million.”