South African bank’s approach to chatbots offers lessons for U.S. players

January 10, 2021January 10, 2021 ~ Brandon McGee ~ Leave a comment

“‘As we moved from Barclays to Absa and introduced the bot across multiple markets, COVID was introduced into the equation, and we’ve been able to support the call centers and alleviate a lot of the congestion,’ he said.”

https://www.americanbanker.com/news/south-african-banks-approach-to-chatbots-offers-lessons-for-u-s-players

CES 2021: Three trends business pros and CIOs should watch very closely

January 10, 2021 ~ Brandon McGee ~ Leave a comment

“At CES 2021, there are three big trends that tech pros and CIOs should pay attention to:

Health, wellness, and workplace safety
Tech that bridges our personal and work lives.
5G”

https://www.zdnet.com/article/ces-2021-three-trends-business-pros-and-cios-should-watch-very-closely/

How Traditional Banks can Stay Ahead of Fintech Firms with Conversational AI

January 9, 2021 ~ Brandon McGee ~ Leave a comment

“Customers Want Quick Contactless Payment Methods
Legacy Systems Costs Banks Huge Chunks of Money
Offering Omnichannel Banking Services
Conversational AI is a Key to Increase Revenue
Conversational AI Adoption is a Survival Imperative for the Banks
Banks can Avail Enterprise-Grade Security
Conversational AI Helps Banks Adapt Quickly”

https://www.google.com/amp/s/readwrite.com/2020/12/11/how-traditional-banks-can-stay-ahead-of-fintech-firms-with-conversational-ai/amp/

Artificial intelligence app will use Alexa to enable people to talk to deceased relatives

January 7, 2021 ~ Brandon McGee ~ Leave a comment

“Microsoft has applied for a patent for the app, which could operate through smart devices like Amazon Alexa or Google Nest.
It uses recordings of them to copy their style, diction, tone, voice and intent to make what they say appear to be genuine.
Details from their social media accounts and letters could be mixed in to add to the effect.”

https://www.google.com/amp/s/www.the-sun.com/lifestyle/tech/2101492/ai-alexa-talk-dead-relatives/amp/

Orange Bank Buys Neobank Anytime To Serve SMBs, Professionals

January 6, 2021 ~ Brandon McGee ~ Leave a comment

“Orange Bank has purchased the neobank Anytime, which focuses on small companies, independent professionals and associations, through a deal whose terms were not made known, according to a Wednesday (Jan. 6) announcement.”

https://www.google.com/amp/s/www.pymnts.com/news/b2b-payments/2021/orange-bank-buys-neobank-anytime-to-serve-smbs/amp/