“There are thousands of potential use cases for genAI in banking. A recent report, The generative AI advantage in financial services, by KPMG in the US, found that 76 percent of executives plan to use generative in fraud and prevention, 62 percent in customer service and personalization and 68 percent in compliance and risk.2 Yet, for now, most banks are moving cautiously — using internal experimentation to learn iteratively and building proof-of-concepts around external use cases.”
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