“The Future of AI in Banking in 2026 and Beyond Looking ahead, Silva sees banking AI investment shifting from cost savings to innovation. “Almost 75% of the spend is around automating business processes or automating task processes,” he says. By 2028, he expects more than half of AI budgets to fund new products and services…
Tag: Financial Services
JPMorgan executive says one thing is keeping AI in check
“Banks using agentic AI Read more >>
Customers Hate Your AI Chatbot. Small Businesses Should Listen
“AI chatbots have become a current concern for backlash on how customers evaluate businesses currently. According to a survey conducted by SurveyMonkey, 79% of customers stated they would prefer interacting with a human versus a chatbot. The fact that 79% of customers stated they would prefer a human indicates that this trend raises questions about how…
Bank of America goes all in on controversial tech
“Bank of America is leading the way on AI use at banks. The bank revealed in 2025 that more than 90% of its employees use AI, American Banker reported. It has a $13.5 billion technology budget, which includes at least $4 bilion for new initiatives like AI, according to Fortune. The bank even has a client-facing AI…
The AI Playbook for Meeting Modern Banking Expectations
“Loyalty that was once built on branch proximity is now increasingly earned through personalized digital banking. Recent data reflects this shift: Read more >>