- “In one example, Vodafone saw a 68 percent improvement in customer satisfaction after introducing its chatbot TOBi.
- One of the most important ways to give customers what they want is for telecoms to prevent outages. Predictive maintenance enabled by AI is an essential albeit more behind-the-scenes use of AI and machine learning that also improves customer satisfaction”
https://www.forbes.com/sites/bernardmarr/2019/09/02/the-amazing-ways-telecom-companies-use-artificial-intelligence-and-machine-learning/#7e72f6794cf6
