What’s New In Gartner’s Hype Cycle For AI, 2020

  • “47% of artificial intelligence (AI) investments were unchanged since the start of the pandemic and 30% of organizations plan to increase their AI investments, according to a recent Gartner poll.
  • 30% of CEOs own AI initiatives in their organizations and regularly redefine resources, reporting structures and systems to ensure success.
  • Chatbots are projected to see over a 100% increase in their adoption rates in the next two to five years and are the leading AI use cases in enterprises today.”

https://www.google.com/amp/s/www.forbes.com/sites/louiscolumbus/2020/10/04/whats-new-in-gartners-hype-cycle-for-ai-2020/amp/

Breaking the Barriers – From Digitization to use of AI & RPA in Banks

  • “Keeping the Digital strategy in mind, apart from the digital products and services which bank has to offer, one of the key differentiators would be the increased use of Chat Bots and Analytics in Banking.
  • A right blend of RPA, Analytics and machine learning can achieve wonders in terms of mitigating operational challenges of the Bank. Banks are adapting to this use of AI/RPA in their banking journey and increasing the overall customer experience.”

https://www.finextra.com/blogposting/19241/breaking-the-barriers—from-digitization-to-use-of-ai-amp-rpa-in-banks

5 Expert Ways to Increase Your eCommerce Customer Service

  • “Customer service can make or break your brand. Around 74% of people are likely to switch brands if they find the purchasing process too complicated.
  • Not to mention after one negative experience, 51% of customers will never do business with that company again.
  • As a group, Millennials are willing to spend the most (21% additional!) for excellent customer care.
  • Simultaneously, when it comes to live chat consumers are far more demanding because they expect faster response times than email — the average wait time for chat is 45 seconds.
  • Another alternative is to invest in chatbots. With advanced AI, you can manage your eCommerce customer service with a small team while allowing your chatbot to resolve the commonly asked questions and issues customers may have on your site.”

https://www.google.com/amp/s/www.business2community.com/ecommerce/5-expert-ways-to-increase-your-ecommerce-customer-service-02335975/amp

Bots For The People, By The People At Bank Of Montreal

  • “After exploring intelligent automation for several years now, BMO is accelerating its robotic process automation (RPA) strategy.
  • BMO has employed automation for hundreds of processes and in doing so, created millions of dollars in value for the bank.
  • Bots are helping their BMO colleagues by performing testing and monitoring functions, tightening controls, fighting crime and speeding up client onboarding processes.
  • Launched on March 13, RAMBO (Remote Access Management Bot) was integral during the first stages of the COVID19 response, enabling BMO to quickly and effectively transition its workforce to remote network access. More than 11,000 requests were reviewed and triaged by RAMBO, providing an additional 1,300 hours of team capacity to address this critical activity.”

https://www.google.com/amp/s/www.forbes.com/sites/tomdavenport/2020/08/03/bots-for-the-people-by-the-people-at-bank-of-montreal/amp/

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