The Amazing Ways Telecom Companies Use Artificial Intelligence And Machine Learning


  • “In one example, Vodafone saw a 68 percent improvement in customer satisfaction after introducing its chatbot TOBi.
  • One of the most important ways to give customers what they want is for telecoms to prevent outages. Predictive maintenance enabled by AI is an essential albeit more behind-the-scenes use of AI and machine learning that also improves customer satisfaction”


Amazon Localises Customer Service For India With Hindi Speaking Bot

  • “The ecommerce giant’s Automated Assistant, that lets users have natural conversations with non-human customer service agents, now supports Hindi for chats through the Amazon Android app.
  • The chatbot powered by artificial intelligence (AI), leverages machine learning (ML) and natural language processing capabilities (NLP).
  • India has the second-highest active Internet user base in the world with more than 600 Mn active users.”

Digital Banking Is Growing Faster Than Ever: Do Traditional Banks Stand A Chance?

  • “In the next three years, it is estimated that visits to bank branches will drop by 36%.
  • Millennials are one of the biggest generations in U.S. history. By 2030, this population is expected to reach 78 million.
  • An eMarketer study this year found that about 48% of millennials would consider moving their accounts to a digital-only institution.
  • With millennials expected to be inheriting $30 trillion from their parents and grandparents”

33-Year-Old Founder Raises $51 Million to Add AI to Call Centers

  • “Sachdev estimates that the U.S. alone has 3.9 million call center workers and those numbers will steadily diminish as companies adopt new technologies.
  • He declined to reveal the startup’s valuation, but said it is “one step away from turning into a unicorn,” the tech industry’s term for a value of $1 billion or more.”

This airline uses AI to monitor customer complaints

  • “That is why state-owned China Eastern Airlines is now using artificial intelligence (AI) to improve the customer experience, using the technology’s ability to handle huge amounts of data to tailor its services for individual consumers.
  • More broadly, the airline’s data lab now automatically classifies thousands of complaints and offers recommended solutions, to help front line customer relations staff. This shortens the customer response time and helps improve the overall quality of service, said Wang.”

China Eastern Air –