Image Credit: brandchannel.com –– Voice AI is the Latest Brand Battleground “Gregg Johnson, CEO of Invoca said, “People are using voice to interact with the world around them more than ever, and they’re using mobile phones, home devices and even landlines to call businesses at staggering rates.” ‘Customer conversations have been an underused, yet valuable,…
Tag: ChatBot
ai eCommerce News – June 30
AI/BOT: Is AI The Key To Retail’s Survival? “Forty-five percent of retailers are planning to use AI in the next few years, according to the latest research from Boston Retail Partners. This AI integration will be done through the use of chatbots or digital assistants and primarily used for customer enhancement services. • Optimizing the…
Chatbot AI: What, Why, How…Don’t get left behind
Chatbots are one segment of AI (artificial intelligence) that I haven’t written much about thus far, but it’s an exciting and interesting area. For starters, we should begin by answering the question, “What is a chatbot?” To assist, I’ll share this article on newatlas.com by Emily Ferron titled, “Mobile 101: Whatare bots, chatbots and virtual…
Gartner: 5 Technology Shifts including Mobile & AI
This is a really interesting paper from Gartner on 5 technology shifts that they anticipate by 2020. Here are a couple of my favorite points. Mobile – 20% of brands will abandon their mobile apps by 2019 Artificial Intelligence (AI) – Virtual agents will participate in a majority of commercial interactions by 2020 This link…
Artificial intelligence (AI) and chatbots would be key areas of focus for retailers
Mobile salesdrive unexpected UK e-commerce growth “The index report predicted that UK e-commerce sales would grow 14% in 2017. Capgemini’s Unadkat said that artificial intelligence (AI) and chatbots would be key areas of focus for retailers in the coming year. Tools like AI voice assistants and chatbots in mobile apps and mobile messaging platforms could…