This is a really interesting paper from Gartner on 5 technology shifts that they anticipate by 2020. Here are a couple of my favorite points. Mobile – 20% of brands will abandon their mobile apps by 2019 Artificial Intelligence (AI) – Virtual agents will participate in a majority of commercial interactions by 2020 This link…
Tag: ChatBot
Artificial intelligence (AI) and chatbots would be key areas of focus for retailers
Mobile salesdrive unexpected UK e-commerce growth “The index report predicted that UK e-commerce sales would grow 14% in 2017. Capgemini’s Unadkat said that artificial intelligence (AI) and chatbots would be key areas of focus for retailers in the coming year. Tools like AI voice assistants and chatbots in mobile apps and mobile messaging platforms could…