Artificial intelligence (AI) and chatbots would be key areas of focus for retailers

Mobile salesdrive unexpected UK e-commerce growth

“The index report predicted that UK e-commerce sales would grow 14% in 2017. Capgemini’s Unadkat said that artificial intelligence (AI) and chatbots would be key areas of focus for retailers in the coming year. Tools like AI voice assistants and chatbots in mobile apps and mobile messaging platforms could help eliminate the screen size pain point by introducing more voice capabilities that minimize the need to manually type in product names, payment credentials, and shipping information. That will make these tools an important part of retailers’ mobile strategies going forward.”  businessinsider.com

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