This is a really interesting paper from Gartner on 5 technology shifts that they anticipate by 2020. Here are a couple of my favorite points.
– 20% of brands will abandon their mobile apps by 2019
Artificial Intelligence (AI)
– Virtual agents will participate in a majority of commercial interactions by 2020
This link will take you to the full PDF Predicts 2017: Marketers, Expect the Unexpected