- “While 60,000 layoffs in 2019 may help banks deliver more sustainable profit margins, financial firms can’t afford to compromise customer service. As noted by Jeremy Watkin of 8×8 in a recent Forbes piece, “At this point, great customer service is table stakes.
- As a result, banks are beginning to deploy two-way video solutions that allow clients to interact with financial experts in real time. According to The Financial Brand, 64 percent of branches point to increased customer satisfaction with video banking services, and 62 percent have experienced reduced branch workload.”
https://www.google.com/amp/s/biztechmagazine.com/article/2020/02/seeing-believing-benefits-interactive-video-banks%3famp
