- “AI first banks embed three distinct features as part of their customer journey maps: Intelligent (recommending actions, anticipating, and automating key decisions), personalized (relevant and timely) and truly omnichannel (seamless across physical and online platforms).”
https://www.google.com/amp/s/bfsi.eletsonline.com/accelerate-into-2021-with-ai-led-banking/amp/