- “Salesforce Research’s Sixth Annual State of Marketing Report found that 40% of B2B marketing leaders (manager level or higher) and 38% of B2C marketing leaders planned to increase their use of AI in 2020.
- Gartner’s latest market estimates and forecasts peg the worldwide CRM market at $56.5 billion in 2019, placing it as the largest segment of the enterprise software market, at 11.7% of global software revenue. Software rating site G2 Crowd lists 14 different types of AI-based CRM applications.”
https://www.google.com/amp/s/venturebeat.com/2021/04/03/all-ai-driven-crm-platforms-are-not-created-equal/amp/
