Two Guys Enhancing Online Net Banking For Millions Of Indians With IBM
Brandon McGee
“In fact, according to PwC India’s December 2020 report, 70% of Indian enterprises have implemented AI in some way or the other in their business process, of which banking and financial services is one of the highest AI-enabled sectors with 82% process enhancement.
AI chatbots handle almost 70-80% of first-level customer queries and enquiries — everything from creating an account to uploading KYC and getting statements and current balance, a person doesn’t need to visit a branch or even an ATM for these things anymore.”
