“Bank of America’s AI rollout is also well underway. The bank’s CEO Brian Moynihan says its use of AI is already embedded across the firm, from consumer banking to institutional clients. Its virtual assistant, Erica, handled 2 million customer interactions in a single day and can now answer 700 types of questions — up from 210 a year ago. Executives said they’ll share more details on the bank’s AI strategy at its investor day on November 5. Rob Pascal, the bank’s chief experience officer, previously detailed how the bank’s internal-facing AI assistant helps bankers collect, record, and review client data.”