Bringing AI to the full C-suite

  • “92% of leaders report being “all-in” on cloud. Cloud is an enabler for broader business transformation. It creates more accessible data, which in turn makes it possible to derive insights and analytics to support rapid decision-making.
  • AI is set to contribute $15.7 trillion to the global economy by 2023. Healthcare and financial services are among the industries that will benefit the most from it.
  • This year, we saw AI adoption at the C-suite level like never before. Although initially driven by the uncertainty of the pandemic, the acceleration of data-driven insights continues in anticipation of an economic downturn. I expect that businesses equipped with the tools to turn relevant insights and analytics into clear business outcomes will come out on top.”

What an AI-powered World Cup obscures

“FIFA is touting an AI-powered decision-making system that will use sensors in the actual soccer ball to help determine calls. A vast network of facial recognition-enabled cameras will track the crowd, with technology in the same family as that deployed by the controversial firm Clearview AI. AI-powered sensors in the stadiums will even help control the climate.”

STORE OF THE FUTURE Inside the ‘futuristic’ Walmart – see if the new high-tech features are expected at your store

  • “The revamping of the traditional superstore comes as ever-day shopping habits have continued to lean heavily in favor of e-commerce and online shopping.
  • Shoppers can expect to find new dynamic displays of items with digital touchpoints as well as QR codes to find more information or options for the merchandise.
  • Walmart Plus is a monthly or annually paid subscription to the superstore to get access to free shipping and delivery, gas savings, rewards, video streaming with Paramount+, and limited time offers such as Spotify deals.”

Digging Into KeyBank’s Conversational AI Strategy

“In the first month after the AI initiative went live, Kontul reports there were nearly 3,000 daily sessions with MyKey, for a total of 250,000 interactions. The digital assistant is also reducing cost to serve by solving customer problems within the app rather than using other channels with an 84% ‘containment rate’ so far.”

Digital Banking…Chatbots

  • “According to a recent study from Cornerstone Advisors, 40% of consumers between the ages of 21 and 55 who contacted a human when opening a checking account said they tried to get the information they needed online but couldn’t find it, and 28% said the bank’s website or mobile app didn’t support what they needed to do.
  • According to Cornerstone Advisors’ 2022 What’s Going On in Banking study, just one in five banks and credit unions currently have a chatbot deployed—and just handful of those institutions are truly offering an intelligent digital assistant.
  • But the underlying technology—conversational AI—is already having an impact on consumers’ mobile banking experience. Consumers’ rating of their banks’ mobile banking experience is higher for institutions deploying conversational AI than for those that don’t deploy the technology.”