“There are thousands of potential use cases for genAI in banking. A recent report, The generative AI advantage in financial services, by KPMG in the US, found that 76 percent of executives plan to use generative in fraud and prevention, 62 percent in customer service and personalization and 68 percent in compliance and risk.2 Yet, for now,…
Tag: Digital Transformation
BofA and U.S. Bank Turn AI Loose on Internal Bottlenecks
“Merrill Wealth Management and Bank of America Private Bank announced the full-scale rollout of AI-Powered Meeting Journey, a workflow tool that handles preparation, note-taking and follow-up for financial advisers. The bank says the capability can save advisers up to four hours per client meeting, across millions of meetings annually. The tool works in three stages…” Read more…
Stablecoins: What Community Banks Need To Know And Do Now
“What Community Banks Need to Do (Now) Community banks can’t assume that “we’re not in crypto” equals “we’re not exposed.” They can be exposed through their customers’ behavior, vendors’ integrations, and their own rail economics. Every bank—big or small—needs a stablecoin strategy (now). That’s not a choice. The choice is to what extent do you…
Tech companies are blaming massive layoffs on AI. What’s really going on?
“The timing and framing of the layoffs attributed to AI layoffs warrants closer examination. Corporate restructuring, over-hiring during the post-pandemic boom as demand for online services soared, and pressure from investors to demonstrate improved profit margins are all forces operating at the same time as genuine advances in AI. While these are not mutually exclusive…
The 19th century banking problem that AI hasn’t solved yet
“Most of the current discourse on AI governance focuses on single-agent behavior: safety, alignment, hallucinations, bias. These are important. But they miss what is about to become the defining challenge of enterprise AI. For the first time in history, machines must do something they have never been asked to do before: exercise judgment.” Read more >>