“Anthropic is making a bold play to turn Claude into more than a chatbot. In a new update, the company announced a wave of “everyday life” connectors that let Claude plug directly into services like Spotify, Uber, Instacart, TurboTax and Booking.com. That means instead of just answering questions, Claude could help you order groceries, book a…
Tag: Digital Transformation
Bank of America goes all in on controversial tech
“Bank of America is leading the way on AI use at banks. The bank revealed in 2025 that more than 90% of its employees use AI, American Banker reported. It has a $13.5 billion technology budget, which includes at least $4 bilion for new initiatives like AI, according to Fortune. The bank even has a client-facing AI…
The AI Playbook for Meeting Modern Banking Expectations
“Loyalty that was once built on branch proximity is now increasingly earned through personalized digital banking. Recent data reflects this shift: Read more >>
Unleashing potential: Exploring generative AI’s role in banking
“There are thousands of potential use cases for genAI in banking. A recent report, The generative AI advantage in financial services, by KPMG in the US, found that 76 percent of executives plan to use generative in fraud and prevention, 62 percent in customer service and personalization and 68 percent in compliance and risk.2 Yet, for now,…
BofA and U.S. Bank Turn AI Loose on Internal Bottlenecks
“Merrill Wealth Management and Bank of America Private Bank announced the full-scale rollout of AI-Powered Meeting Journey, a workflow tool that handles preparation, note-taking and follow-up for financial advisers. The bank says the capability can save advisers up to four hours per client meeting, across millions of meetings annually. The tool works in three stages…” Read more…