“The findings suggest consumers increasingly see digital banking and physical branches as complementary rather than competing channels. Eighty-three percent said they have greater confidence in a digital banking provider that also operates physical branches, including 87% of Gen Z, 85% of Millennials, 82% of Gen X and 75% of Baby Boomers. Consumers cited resolving complex…
Tag: Digital Transformation
Banking’s Next Interface Isn’t an App. It’s an A.I. Agent.
“The end state is a mesh: customers running trusted agents on their own devices, employees working alongside delegated agents and banks exposing a network of secure services and tools those agents can reach. The strategic implication is straightforward. If your services are not available as safe, permissioned, well-governed tools, your clients’ agents will route around…
Maximum Emerges From Stealth With $30 Million to Build AI Banking OS
“Maximum has developed a platform that is powered by AI at a foundational level, which enables banks to build and deploy custom agents, gain real-time visibility into customer activity, deliver innovative financial products and better manage risk at a time when AI is exposing new vulnerabilities to the banking industry, according to the release.” Read…
What It Takes to Build the AI-Native Modern Bank
“The goal is a radically different model of banking, characterized by highly personalized customer engagement, hyper-responsive product management, and structurally transformed operations. The performance profile could be dramatically different from today’s banking model, aspiring to 10 times greater productivity, 100 times more experimentation throughput, 90% shorter time to market, and a 10-percentage-point improvement in the…
As AI Becomes Money’s New Front Door, Community FIs Risk Becoming Bystanders
“In May 2026, OpenAI launched a dedicated personal-finance experience allowing users to connect bank accounts via Plaid and ask questions grounded in their actual balances. OpenAI reports that more than 200 million people use ChatGPT monthly for budgeting, investing, and planning queries. Search engines like Perplexity have built similar account-linking capabilities, while single-bank tools like…