“It is, therefore, important to realise that physical touchpoints will not be rendered obsolete [4] – rather, the introduction of AI solutions will ensure that both physical and digital interaction is available in a cohesive way. Here, the process that is the democratization of financial services becomes clearer [5]. Digital touchpoints render services more accessible…
Tag: Digital Transformation
Why Digital Transformation Always Needs To Start With Customers First
“AI and machine learning are considered essential to digitally transforming organizations and making all processes more customer-centric, with 41% of CEOs saying these technologies will improve data governance and data analytics capabilities. Enterprises that have customer centricity and a data-driven mindset are the most likely to succeed with a digital transformation initiative. 62% of organizations…
Many e-commerce platforms ‘could fail by next year’
“Nearly two-thirds (64%) also believe that their e-commerce platforms should be updated because of an increase in online sales. Businesses looking to invest in new e-commerce platforms are said to be focusing on four core areas: Headless, Microservices, API-first and Cloud-native. In a bid to make the transition more effectively, 80% of businesses reported looking…
A great technology wave is cresting over America because of the pandemic — and it’s largely a good thing
“The number of Zoom meetings jumped from a pre-Covid 10 million daily-meeting participants in 2019 to a whopping 300 million in April 2020. As of April 21, U.S. and Canadian e-commerce orders have grown by 129% year-over-year, while global online retail orders have achieved an impressive 146% growth. According to a Coresight Research report and…
AI Runs Into The Document And People Barrier: Digitization And Digitalization
“Digitization as a necessary first step for many AI projects At first glance, it may seem that digitization has nothing to do with AI. However, digitization is a necessary first step to extracting value from data that is locked in non-digital assets or human-based processes. By first digitizing and then digitalizing processes and documents, greater…