“The number of Zoom meetings jumped from a pre-Covid 10 million daily-meeting participants in 2019 to a whopping 300 million in April 2020. As of April 21, U.S. and Canadian e-commerce orders have grown by 129% year-over-year, while global online retail orders have achieved an impressive 146% growth. According to a Coresight Research report and…
Tag: Digital Transformation
AI Runs Into The Document And People Barrier: Digitization And Digitalization
“Digitization as a necessary first step for many AI projects At first glance, it may seem that digitization has nothing to do with AI. However, digitization is a necessary first step to extracting value from data that is locked in non-digital assets or human-based processes. By first digitizing and then digitalizing processes and documents, greater…
Digital CX in the Age of COVID-19
“According to Avalara and PSFK’s Digital Commerce Playbook, the following trends are shaping the modern customer experience online: Frictionless expectations Convenience culture Value in transparency Prioritizing the checkout experience In fact, a study showed that 63% of online shoppers are more open to sharing personal information if it means brands and retailers can better anticipate…
Accenture, accelerated: Three years of transformation in three months
“Here are takeaways of our interview with Paul Daugherty at Accenture: COVID-19 pandemic is different than any other crisis we’ve ever seen. COVID-19 has increased the gap between digital laggards and leaders. A digital foundation is a requirement for adaptability and crisis management. Accenture does not believe in social distancing — it believes physical distancing…
Accenture Finds COVID-19 Permanently Changing Consumer Behaviors
“More than half plan to buy or increase their usage of Wi-Fi (77%), voice-enabled digital assistants (57%), intelligent home devices (56%), self-service apps (56%), online recommendation apps (56%) and wearable technology (53%). ‘People who haven’t been as comfortable with ecommerce and other digital technology have been pushed to overcome their hesitancy — and this shift…