“According to Avalara and PSFK’s Digital Commerce Playbook, the following trends are shaping the modern customer experience online: Frictionless expectations Convenience culture Value in transparency Prioritizing the checkout experience In fact, a study showed that 63% of online shoppers are more open to sharing personal information if it means brands and retailers can better anticipate…
Tag: Digital Transformation
Accenture, accelerated: Three years of transformation in three months
“Here are takeaways of our interview with Paul Daugherty at Accenture: COVID-19 pandemic is different than any other crisis we’ve ever seen. COVID-19 has increased the gap between digital laggards and leaders. A digital foundation is a requirement for adaptability and crisis management. Accenture does not believe in social distancing — it believes physical distancing…
Accenture Finds COVID-19 Permanently Changing Consumer Behaviors
“More than half plan to buy or increase their usage of Wi-Fi (77%), voice-enabled digital assistants (57%), intelligent home devices (56%), self-service apps (56%), online recommendation apps (56%) and wearable technology (53%). ‘People who haven’t been as comfortable with ecommerce and other digital technology have been pushed to overcome their hesitancy — and this shift…
The State of Digital Banking Transformation
“Unfortunately, as we found in the area of innovation, a surprisingly small number of financial institutions (12%) consider themselves to be digital transformation ‘leaders’, with 34% considering themselves to be ‘fast followers’ and 55% stating they were either ‘mainstream players’ or ‘laggards’.” https://thefinancialbrand.com/92221/state-of-digital-banking-transformation-pega-trefler/ Jim Marous Co-Publisher http://linkedin.com/in/jimmarou
What’s Your Transformation Strategy as the Pace of Change Accelerates in Banking?
“According to McKinsey, banking and non-banking organizations ranking in the top 20% in profitability from 2010-2017 generated more than 30 times the profit than those in the middle 60%, The top 20 global banks represented 95% of the industry’s profitability, Winners going forward will most likely be determined by which firms best understand the changing…