- “Retailer spending on artificial intelligence will reach $7.3 billion per year by 2022, according to Juniper Research.
- Research shows that 29-percent of consumers who own digital personal assistants have used their device to shop online.
- Fortunately for retailers, reports Juniper, the cost of AI tools will drop 8-percent during the next four years.
- As this occurs, retailers will increase their investment in artificial intelligence by 300-percent.”
7 Ways to Leverage AI:
- Increased Personalization
- More Efficient Customer Service
- Increased Buyer Journey Transparency
- Next-Level Customer Service Capabilities
- Enterprise-Wide Touchpoint Unification
- Predictive Analytics
- Natural Language Processing (NLP)
https://www.google.com/amp/s/www.techworm.net/2019/05/ways-ecommerce-ai-customer-experience.html