Vendor Spotlight: Coveo

Vendor: COVEO


Headquarters: Canada (Quebec City & Montreal Office)

Key Product: Coveo Relevance Cloud

  • Intelligent Search – Serve relevant content quickly with automatic query completion and intelligently ranked results. Deepen your understanding of the people you serve with data and insights from every search.
  • Recommender – Accurately predict what each user will want and automatically display the most relevant content for them. Connect search insights to interaction data from any touchpoint for a truly seamless experience.
  • Content Personalization – Deliver content, interfaces, and journeys tailored to individuals, not segments. Let AI personalize content instantly, letting clicks and queries shape the experience, not thousands of rules.


COVID-19: The era of survival of the digital-first and fittest

Michael Ni Joins Coveo as Chief Growth Officer


  • Website: Dell, nCino, Palo Alto Networks
  • eCommerce: Famous Footwear and Allen Edmonds
  • Expense Reduction: Tableau


  • Forrester – Leader in Cognitive Search
  • Gartner – 4.7 stars in Gartner Peer Insights
  • Forrester – Strong performer in Journey Orchestration


Louis Têtu (Chairman and CEO) –

Laurent Simoneau (Founder, President and CTO) –

Data Points:

  • Service customers report +300% case deflections
  • Ecommerce customers report +28X add-to-cart conversions
  • Workplace customers report 160% ESAT scores
  • Delivering relevance in 1,500+ customer deployments

Differentiator: Intelligent Search

The Year in AI: What’s Behind in 2020, and What’s Ahead

“Emerging AI Trends in 2021
Beyond these notable trends in 2020, the year ahead will likely see larger and larger language models being built, with experts declaring the possibility of a 10-trillion parameter model making its first appearance in 2021. AI will continue to accelerate new discoveries in biology and medicine, whether that may be building upon previously intractable problems like how proteins enfold, or developing customized pharmaceuticals for personalized medical treatments. Given the existing problems of algorithmic bias and a multitude of privacy concerns, ethics and data privacy in AI will continue to be major issues, meaning that interest in potential solutions like de-biasing algorithms, anonymizing algorithms, and federated learning will only continue to intensify.”

Why A Robust Ecommerce Strategy Is A Must Today

“By 2020, in fact, the India internet economy is projected to grow to $250 Bn, backed mostly by ecommerce which is set to clock a record growth rate of 51%. And, IBEF predicts that India is likely to overtake the US to become the second-largest ecommerce market (behind China) by 2034.”

Vendor Spotlight:

Vendor: Syte


Headquarters: Tel Aviv & Geneva

Key Product:  Visual Discovery Suite

Camera Search – Create an intuitive path to purchase by empowering shoppers to upload any image or browse through a curated inspiration gallery and find their perfect item.

Articles about Syte:

Syte Launches Hyper-Personalization Solution

Syte, an e-commerce visual search platform, gets $30 million Series C to expand in the US and Asia

Clients: Shane Co, Prada, De Beers, Tommy Hilfiger 

Awards: Draper Award Shortlist, Gartner Hype Cycle, CB Insights


Ofer Fryman (CEO) –

Idan Pinto (COO) –

Dr. Helge Voss (CTO) –

Lihi Pinto Fryman (CRO) –

Data Points

Average ROI = 423%

AOV Uplift = 9.8%

CVR Uplift = 177% 


Syte Visual Conception and its subsidiaries and products are protected by one or more of the following U.S. patents:










Outsell Your Biggest Competitors With These eCommerce Trends [2021]

“In fact, one recent Shopify study that looked at this expedited growth found that during the height of the COVID-19 pandemic, 10 years’-worth of eCommerce growth happened in just 90 days. Yes, you read correctly: in just 90 days.”