Yoox Net-a-Porter CEO Federico Marchetti, E-Commerce Pioneer, on the State of Shopping

  • “The pandemic forced the world to embrace e-commerce more than ever before. As a global business, we saw how the virus was impacting each country…People thought we were already in the internet age, but I think it really has only just begun.
  • There is an Italian motto that I live by: non dormire sugli allori, to rest is to rust. To me, this means innovate—it is something that has guided me for 20 years.”


Nacelle raises $4.8M for its headless e-commerce platform

“Nacelle builds an easier path for e-commerce brands to embrace a headless structure. Headless web apps essentially mean a site’s front end is decoupled from the backend infrastructure, so it’s leaning fully on dedicated frameworks for each to deliver content to users. There are some notable benefits for sites going headless, including greater performance, better scalability, fewer hosting costs and a more streamlined developer experience.”


Image Credits: John Lamb / Getty Images

AI Empowers E-commerce Players To Take Lead In ‘New Normal’

“To put data into perspective, according to the Salesforce Global Shopping Index, between Q1 2019 and Q1 2020, retailers experienced a spike of 16% in digital traffic growth. Additionally, the average spending per visit grew by 4%. As per the report, the number of unique digital shoppers rose 40% year-over-year (YoY) compared to 12% in Q1 2019. This surge surpassed the pre-pandemic holiday shopping season of 2019, which apparently was hailed as a strong season.

59% of consumers worldwide had high levels of interaction with physical stores before COVID-19, but now only 24% expect to return to that level;

In the next 6–9 months, the figure is projected to reach 39%, which is still 20% lower than the pre-COVID era;

Before the crisis, 30% of respondents said that they had high levels of interaction with online channels, but now 37% of them see themselves in that light.”


Conversational financial coaching can transform banks into better trusted advisors

“If a customer wants to set money aside for an important project, this solution can first look at the financial situation, possibly determine an amount that can be saved monthly based on the spending pattern (balance forecast), detect some saving opportunities by analysis recurring expenses (contract management) and propose some partners’ offers to reduce the final price (merchant couponing). At the heart of such customer journey: AI, financial analysis, and payment will be core services while chat- and voicebots will highly simplify the recurring interactions with end-users.”