7 Ways eCommerce is Leveraging AI for a Better Customer Experience

  • “Retailer spending on artificial intelligence will reach $7.3 billion per year by 2022, according to Juniper Research.
  • Research shows that 29-percent of consumers who own digital personal assistants have used their device to shop online.
  • Fortunately for retailers, reports Juniper, the cost of AI tools will drop 8-percent during the next four years.
  • As this occurs, retailers will increase their investment in artificial intelligence by 300-percent.”

7 Ways to Leverage AI:

  1. Increased Personalization
  1. More Efficient Customer Service
  1. Increased Buyer Journey Transparency
  1. Next-Level Customer Service Capabilities
  1. Enterprise-Wide Touchpoint Unification
  1. Predictive Analytics
  1. Natural Language Processing (NLP)


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