7 Ways eCommerce is Leveraging AI for a Better Customer Experience

• “Retailer spending on artificial intelligence will reach $7.3 billion per year by 2022, according to Juniper Research.

• Research shows that 29-percent of consumers who own digital personal assistants have used their device to shop online.

• Fortunately for retailers, reports Juniper, the cost of AI tools will drop 8-percent during the next four years.

• As this occurs, retailers will increase their investment in artificial intelligence by 300-percent.”

7 Ways to Leverage AI:

1. Increased Personalization

1. More Efficient Customer Service

1. Increased Buyer Journey Transparency

1. Next-Level Customer Service Capabilities

1. Enterprise-Wide Touchpoint Unification

1. Predictive Analytics

1. Natural Language Processing (NLP)

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