- “One measure is found in WhatsApp messaging volumes, which have risen exponentially, from one billion a day in 2011 to 65 billion a day by mid-2018.
- There are now more than five billion registered users for messaging platforms worldwide, with WhatsApp and Facebook Messenger the most used.
- ‘social listening is one area where AI is impacting things, enabling companies to be more targeted and responsive to customers.’
- Through machine learning, we have helped to identify a new segment of customers that the retailer has not yet engaged with…The outcome? A 68% increase in sales and a 45% decrease in acquisition cost.”
https://www.computerweekly.com/feature/Rise-of-the-machines-How-AI-is-changing-unified-communications
