- “It is only a matter of couple more years when AI would virtually become inevitable for every single business serving those consumers who would like to eat, sleep and breathe digital in every single aspect of their lives.
- Smart text and speech analytics solutions like customer email analytics using NLP (Natural Language Processing) and machine learning techniques to automatically identify emails of different categories – for instance escalation emails, follow-up emails or emails seeking information and presenting them in the form of a dashboard with clearly identified categories”
https://www.google.com/amp/s/bfsi.eletsonline.com/ai-the-core-fabric-for-nextgen-banking/amp/
Utpal Chakraborty
Head of Artificial Intelligence
YES BANK