“Yes Bank provides AI banking, chat-based robots, SMS Pay, etc., bringing banking to the fingertips of people.
For instance, you can view financial transactions, order cheque book, report unauthorised transactions, connect with contact centre, donate, locate nearby ATMs and branches, and much more through a WhatsApp message. The bank, under its Yes Online platform, launched the AI-enabled YES Robot to address all the queries within no time.”
“Built on an AI enabled 24*7 personal banking assistant, YES ROBOT, banking through WhatsApp provides convenience as well as highest level of information security – the messages are secured with end to end encryption. Also, the green badge against the Bank’s name ensures that customers are interacting with a verified business account.”
“YES Bank has experimented with and experienced the entire gamut of AI solutions. From simple pre-defined FAQ knowledge database creation for our enterprise YES Bot to a far more sophisticated Microsoft LUIS NLP and cognitive services enabled YES ROBOT for our customers, we are now doing POC for more complex use cases. Certain repeat transactions such as monthly rent payment, utility bill payments and mobile recharges can be entirely automated with limited or no human intervention.
Our flagship AI powered chatbot – YES ROBOT – is a comprehensive, secure, 24*7 Personal Banking Assistant for customers and is currently available on our website and Facebook Messenger. Almost three years ago, YES Bank understood the importance of AI in banking and made it an integral part of the bank’s digital transformation journey.
We are working on truly cutting edge AI and NLP technologies to revolutionise chat and voice bots for offering industry first innovative experience.”
“It is only a matter of couple more years when AI would virtually become inevitable for every single business serving those consumers who would like to eat, sleep and breathe digital in every single aspect of their lives.
Smart text and speech analytics solutions like customer email analytics using NLP (Natural Language Processing) and machine learning techniques to automatically identify emails of different categories – for instance escalation emails, follow-up emails or emails seeking information and presenting them in the form of a dashboard with clearly identified categories”