- “Yesterday BBVA published five interviews with some of the banks tech leaders asking what they thought were their highlights for the past year and what to look out for in 2020.
- In terms of specific areas of impact, I think that we will see a lot in the true personalization of the experience, and also in making financial services more and more transparent and easy to use. In the internal process side we will also see a lot in the usage of AI and RPA (robotic process automation) to make them much more efficient and lean.”
Elena Alfaro
Global Head of Data & Open Innovation in BBVA Client Solutions