“Garanti BBVA’s AI journey, launched in 2016, has evolved into Ugi, which today handles more than 6.4 million monthly interactions on average, has 1.6 million active users, and supports more than 300 end-to-end banking transactions. With the integration of generative AI, Ugi can now understand 90% of user requests. Over the past year, nearly 50%…
Tag: BBVA
BBVA and OpenAI Seal a Strategic Alliance to Redefine Banking with Artificial Intelligence
“‘We were pioneers in the digital and mobile transformation, and we are now entering the AI era with even greater ambition. Our alliance with OpenAI accelerates the native integration of artificial intelligence across the bank to create a smarter, more proactive, and completely personalized banking experience, anticipating the needs of every client,’ remarked Carlos Torres Vila,…
Ai Weekly – Jun 8
What Could Future Banking Look Like If AI Takes Over? “Customer-facing assistants are already setting the bar. Bank of America’s Erica has served 20 millionactive users, Wells Fargo’s Fargo went from 21 million interactions in 2023 to 245 million in 2024by using a privacy-first pipeline that strips PII before any LLM call. On the insight side, RBC’s…
Ai weekly – Dec 1
JPMorgan Chase and Capital One are winning at AI banking — and their lead is getting bigger “‘The leading banks in the index — JPMorgan and Capital One (COF) — are doubling down their efforts,’ Mousavizadeh said in the latest episode of Quartz AI Factor, a new series set at the Nasdaq MarketSite (NDAQ). ‘And that means that…
BBVA Insights adds a self-driving dimension to online and mobile banking
“‘BBVA Insights is an exciting functionality that we are delivering to BBVA USA customers in mobile and online,’ said BBVA USA Head of Retail Customer Solutions Manolo Moure. ‘With BBVA Insights, customers can let AI-powered technology do the driving, with proactive insights that are automatically created when their linked accounts show activity that doesn’t fit…