Digital transformation: What can banks learn from other sectors?

Brandon McGee

6 years ago

“The best customer experience comes when the model is able to explain its decision to a customer service agent, who can then act as an intermediary to break the good or bad news to the customer. This is assistive AI in action
Take Monzo, for example, which is one of the UK’s biggest success stories in the new wave of challenger banks. In its mission to build a banking system from the ground up, Monzo’s engineering team decided to build a loosely coupled microservices architecture, specifically because ‘large internet companies like Amazon, Netflix and Twitter have shown that single monolithic codebases do not scale to large numbers of users.’”