Digital transformation: What can banks learn from other sectors?

  • “The best customer experience comes when the model is able to explain its decision to a customer service agent, who can then act as an intermediary to break the good or bad news to the customer. This is assistive AI in action
  • Take Monzo, for example, which is one of the UK’s biggest success stories in the new wave of challenger banks. In its mission to build a banking system from the ground up, Monzo’s engineering team decided to build a loosely coupled microservices architecture, specifically because ‘large internet companies like Amazon, Netflix and Twitter have shown that single monolithic codebases do not scale to large numbers of users.’”

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