How to bring the e-commerce buying experience into the store | ZDNet

• “AI adoption in sales has shot up in recent years — 21% adoption in 2018 versus 37% adoption of AI in 2020. The number one use of AI in Sales is to better understand customers’ needs.
• Sales leaders pivot for recovery and growth. Sales leaders are steering their ships towards recovery and growth in a changed world. Despite a future riddled with ambiguity, leaders are quickly adjusting strategies and implementing needed changes. Seventy-seven percent of sales leaders say their digital transformation has accelerated since 2019.“

https://www.google.com/amp/s/www.zdnet.com/google-amp/article/how-to-bring-the-e-commerce-buying-experience-into-the-store/

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Eron Sunando

Vice President of Commerce Cloud at Salesforce.

LinkedIn http://linkedin.com/in/eron-sunando-0127711