How to bring the e-commerce buying experience into the store

“AI adoption in sales has shot up in recent years — 21% adoption in 2018 versus 37% adoption of AI in 2020. The number one use of AI in Sales is to better understand customers’ needs.
Sales leaders pivot for recovery and growth. Sales leaders are steering their ships towards recovery and growth in a changed world. Despite a future riddled with ambiguity, leaders are quickly adjusting strategies and implementing needed changes. Seventy-seven percent of sales leaders say their digital transformation has accelerated since 2019.“

Eron Sunando

Vice President of Commerce Cloud at Salesforce.

How to bring the e-commerce buying experience into the store | ZDNet