AI and Chatbots Can Help Organizations Meet Rising Customer Expectations

Brandon McGee

5 years ago

“U.S. companies have been slow to adopt AI technology; only 2.8% use machine learning, according to a U.S. Census Bureau report.
As of January 2020, 88% of Strayer students surveyed who interacted with Irving agreed that the chatbot helped them solve their issue easily, and 92% of them were likely to recommend Irving to other students.
Irving was trained to try to answer any incoming question three times before referring the student to a human. As of September 2019, just over 7% of the conversations have had to be transferred to staff members.“