A Wave Of Billion-Dollar Language AI Startups Is Coming


Report: 62% of orgs use voice technology to increase revenue

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  • “According to a new report by Deepgram and Opus Research, 77% of companies are using voice technology to identify new business opportunities, and 62% are using it to increase revenues.
  • The report also confirmed that customer loyalty continues to be top of mind for companies in 2022.
  • 73% of respondents noted customer experience analysis as the most impactful use of speech technology.”


How conversational AI can help banks grow

  • “Think about personal finance apps such as Cleo, which allows users to track spending and saving through interactions with a chatbot.
  • Digit, which automatically decides how much its users can afford to save based on their income and outgoings and moves an appropriate amount into their savings account every month.
  • Swedbank, one of Sweden’s largest retail banks, initially created its virtual assistant to help its agents find the right answers to customer queries. Soon, however, it put its VA to work on its website—where it now answers more than 80% of customer questions directly and supports personalised services like balance enquiries.
  • Another great example is BNP Paribas Personal Finance Spain, which launched its VA to meet a dual objective. ‘With our virtual assistant project, we seek to achieve the most important improvements for any customer service model: greater customer satisfaction and increased efficiency,’”

How conversational AI can help banks grow

Here’s what a trend-analyzing A.I. thinks will be the next big thing in tech

“Virtual and augmented reality. 3D printing. Natural language processing. Deep learning. The smart home. Driverless vehicles. Biometric technology. Genetically modified organisms. Brain-computer interfaces.

These, in descending order, are the top 10 most-invested-in emerging technologies in the United States, as ranked by number of deals. If you want to get a sense of which technologies will be shaping our future in the years to come, this probably isn’t a bad starting point.”


Amex bets on AI and NLP for customer service

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  • “The customer draws the AI roadmap at American Express (Amex), at least according to two of the company’s top AI leaders.
  • ‘We were looking to apply machine learning and advanced analytics to create frictionless and seamless customer experiences.’
  • Contextual search is rising as a use case for natural language processing (NLP), which is booming overall. This year, Amex will debut a contextual and predictive search capability inside its app. Trained on an NLP model initially intended for the company’s customer service chatbots, the feature will “understand” various scenarios and, if all goes right, predict what customers need before they type anything at all.”