“Like most disruption, AI is full of opportunities. New SAP research identified untapped opportunities for banks by catering to the needs, attitudes and behaviours of different customers by gender, age, business type and turnover. Yet most banks still provide overly standardised products, missing opportunities for growth and revenue. Almost a quarter of Gen Z switched their bank in the last year based on digital experiences. Statistics like these are more than a wake-up call. They’re a call for action.”